Shipping Policy

Every order ships from our humidor on Ocean Drive, South Beach.

Adult Signature Required

Federal and state law require that tobacco products be delivered only to adults 21 or older. An adult signature (21+) is required on every delivery, no exceptions. Carriers will not leave packages unattended. Please ship to an address where an adult will be available to sign. Orders returned to us after failed delivery attempts are subject to reshipment fees.

Where We Ship

We ship to addresses within the United States where the sale and delivery of cigars by mail is lawful. We do not ship to P.O. boxes, APO/FPO addresses, or internationally.

We currently do not ship to: [list of restricted states — e.g., Utah, South Dakota, Hawaii, Massachusetts — confirm with counsel/tax advisor]. Orders placed with a shipping address in a restricted state will be cancelled and refunded.

Rates

Expedited shipping is available at checkout at carrier rates. Adult signature fees are included in all rates.

Processing Time

Orders placed before [2:00 PM ET], Monday–Friday, ship the same business day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day. Rare and allocated items may require an additional [1–2] business days.

Transit Time

Estimates begin once the package leaves our shop. We are not responsible for carrier delays.

Heat and Humidity

We pack every order with humidification and protective wrap. During peak summer months and for shipments to hot climates, we recommend expedited shipping to minimize time in transit. Cigars that arrive dry or overly humid typically recover after a few days in a properly maintained humidor.

Tracking

You will receive a tracking number by email when your order ships. Track it through the carrier’s site or your account.

Taxes

State sales tax and applicable tobacco excise taxes are calculated at checkout based on your shipping address.

Lost or Damaged Packages

If your package arrives damaged, or tracking shows delivered but you have not received it, contact us within [48 hours] at [orders@decodrivecigars.com] with your order number and photos if applicable. We will work with the carrier to resolve it.

Local Pickup

Orders may be picked up at our shop on Ocean Drive during business hours. Select “Local Pickup” at checkout and bring a valid government-issued photo ID showing you are 21 or older.