Free Shipping on Orders Over $99
Free Shipping on Orders Over $99
Because cigars are perishable and regulated, we cannot accept returns on any tobacco product once it leaves our humidor — boxes, bundles, samplers or singles. Cigars that are unwrapped, cut, lit or removed from cellophane are never eligible.
If cigars arrive damaged, or you receive the wrong item, email support@decodrivecigars.com within 48 hours of delivery with your order number and photos. We will replace the item or refund it, including shipping. Incorrect items must be returned unopened with the prepaid label we send you.
Cutters, lighters, ashtrays, cases and humidors may be returned within 30 days of delivery for a refund or exchange if they are unused, in original packaging and accompanied by your order number. Lighters must be returned empty. Humidors must not have been seasoned. Engraved, limited-edition and collector items are final sale. Return shipping is your responsibility unless the item was damaged, or you received the wrong item.
If you return an order that included a free item, the free item must be returned too, or its retail value is deducted from your refund.
Approved refunds go to the original payment method within 5–7 business days after we receive and inspect the returned items. Original shipping is refunded only when the return is due to damage, defect or you received the wrong item.
You can cancel free of charge before your order ships — email support@decodrivecigars.com or call (305) 672-9032 as soon as possible. Once an order has shipped it cannot be cancelled and it becomes subject to this return policy. Refused deliveries are treated as returns. If we cannot verify your age, or an order was placed with a false date of birth, we will cancel it and may refuse future orders.
Email us first with your order number and reason. We will confirm eligibility and send instructions within one business day. Unauthorized returns may be refused.
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