Return Policy

We stand behind everything we ship. Because cigars are perishable and regulated, our policy is different for tobacco and for accessories.

Cigars and Tobacco Products

All cigar sales are final. Due to federal and state tobacco regulations and the perishable nature of the product, we cannot accept returns or exchanges on cigars once they leave our humidor. This includes boxes, bundles, samplers, and singles.

Exceptions:

• Damaged in transit — If cigars arrive crushed, cracked, or otherwise damaged, contact us within [48 hours] of delivery with your order number and clear photos of the damage and packaging. We will replace the affected items or issue a refund.
• Wrong item shipped — If you receive something other than what you ordered, contact us within [48 hours]. We will send the correct item and provide a prepaid label for the return of the unopened, unused product.

Cigars that have been unwrapped, cut, lit, or removed from cellophane are not eligible under any circumstances.

Accessories

Lighters, cutters, ashtrays, humidors, cases, and other non-tobacco items may be returned within [30] days of delivery for a refund or exchange, provided they are:

• Unused and in original condition
• In original packaging with all components
• Accompanied by your order number

Lighters must be returned unfueled. Personalized or engraved items are not returnable.

Return shipping is the customer’s responsibility unless the item arrived defective or we shipped the wrong product. We recommend a tracked shipping method; we are not responsible for returns lost in transit.

Rare and Allocated Items

Rare and allocated releases are final sale, including accessories designated as limited edition, except in the case of transit damage or a shipping error on our part.

Refunds

Approved refunds are issued to the original payment method within [5–7] business days of receiving and inspecting the return. Original shipping charges are non-refundable unless the return is due to our error.

Cancellations

Orders can be cancelled at no charge before they ship. Once an order has shipped it is subject to this policy. Contact us as soon as possible at [orders@decodrivecigars.com].

How to Start a Return

1. Email [orders@decodrivecigars.com] with your order number and reason for return.
2. We will confirm eligibility and provide return instructions within 1 business day.
3. Ship the item to the address provided. Do not send returns without prior authorization.

Contact

Deco Drive Cigars [Street address], Ocean Drive, Miami Beach, FL [ZIP] [orders@decodrivecigars.com] · [phone]